Terms of Purchase

1. Payment Terms: All purchases must be paid in full at the time of order placement unless otherwise specified.

2. Pricing: Prices are subject to change without prior notice. The prices displayed on our website or in our store at the time of purchase will be applicable.

3. Delivery: We aim to deliver products within the specified timeframe. Delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.

4. Returns and Exchanges: You have 14 days from the delivery date to return items for store credit only. We do not accept returns or exchanges for cash refunds. Products must be in their original condition and packaging, with all tags attached. Customers must notify us within 48 hours of delivery if they receive a defective or damaged item.

5. Refunds: Refunds will be issued only for defective or damaged products. Refunds will be processed within 7-10 business days after receiving the returned item.

6. Cancellation: Orders cannot be canceled once they have been placed. Please review your order carefully before completing the purchase.

7. Customer Support: Please contact us at ellen@holoholo.life for any inquiries or concerns regarding your purchase.